Refund and Cancellation Policy
Eligibility, timeframes, and process for refunds on DevOps Suite workshops, labs, and private reviews.
This policy applies to live workshops, practice labs, and private volume reviews offered by DevOps Suite. It does not cover products, shipping, or software subscriptions — we do not sell those.
Eligibility
Refund requests are considered when you cancel within the timeframes below, or when we cancel a session and cannot offer a suitable alternative. Australian Consumer Law rights are not excluded.
Workshops and multi-week programmes
Full refund: written cancellation at least 14 days before the programme start date. Partial refund (50% of fees paid): cancellation between 13 and 7 days before start. Within 6 days of start, fees are non-refundable unless we cancel or reschedule unreasonably.
Practice labs
Single lab seats may be cancelled for a full refund up to 48 hours before the lab. Later cancellations are non-refundable, though we may offer a transfer to a later lab at our discretion when capacity allows.
Private volume reviews
Private sessions may be cancelled or rescheduled without charge up to 24 hours before the booked time. Cancellations inside 24 hours, or no-shows, are charged in full. Deposits taken to hold a private slot are credited to the session fee; they are refundable only if you cancel outside the 24-hour window or we cannot deliver the session.
Work already started
Once a multi-week programme has begun, refunds cover only unused remaining weeks if you withdraw for a documented medical or comparable reason, assessed case by case. Materials already issued (workbooks, recorded segments if any) remain licensed for personal use and are not a basis for additional refund beyond the unused weeks calculation.
Non-refundable items
Completed private reviews, labs already attended, and programmes where more than half the sessions have been delivered (except ACL remedies) are non-refundable.
How to request a refund
Email training@devopssuite.digital with your name, programme or lab name, booking date, and reason. We confirm receipt within two business days and decide within 10 business days.
Processing time and method
Approved refunds are returned by the original payment method within 10 business days of approval. Bank processing times may add several days.
Rescheduling
We may reschedule a live session for instructor illness or technical failure. You may accept the new date or receive a refund for the affected session or programme portion.
Contact
Refund desk: training@devopssuite.digital · (03) 6287 6760 · 30 Quoin Road, Notley Hills, Tasmania, 7275, Australia.